Activities are stuck and can't be cancelled

Symptoms

Activities are stuck and can't be canceled.

Solution

Send post request to the management server manually to forcibly cancel these activities.

 

1) Method: POST
2) Request URL: https://<dc>-cloud.acronis.com/bc/api/ams/activities/<activity ID>
3) Content-Type: Application/JSON
4) Body (raw, JSON):

{"action": "cancel"}

How to find activity ID:

In GUI:

  1. Navigate to Dashboard -> Activities and select the stuck activity.
  2. In Activity details, click All properties.
  3. Find the activity uuid, should be the last one at the bottom.

 

How to send the request:

 

  1. A browser extension like rester(https://chrome.google.com/webstore/detail/rester/eejfoncpjfgmeleakejdcanedmefagga?hl=en) can be used to make the requests without needing to authenticate to the API.
  2. Example of a request sent via rester:

 

 

Please note:

API request should be sent while logged in to the same tenant on the same browser – on   a different tab